At the time of confirming your group tour you will receive a copy of our booking conditions. You should sign and return this copy to Rondo Travel. Failure to sign will not be an admission of non-compliance or non understanding of our conditions.
By signing the booking conditions you assume responsibility for the whole group – each and every member. We advise that you provide each member of the group with a copy of the booking conditions. Follow this link to a copy of the current booking conditions.
24 Hour On Call Support
At Rondo Travel we offer 24 hour on call support. For almost all of the tours this means that the person that dealt with you and your tour will be the on call person. This ensures that the person you speak to knows and understands your tour and you do not have to start explaining who you are.
The Directors are all available to the on call person as back up – and Rondo Travel has a full plan in place should assistance be needed.
We all aim for a trouble free tour, but it is a fact of life that things can go wrong. It is vital at that time to remain calm and make the best decisions that are possible for the safety of all of the group.
In these circumstances it is essential that the emergency services, insurance companies, tour operator are all involved in effecting the best outcomes possible.
Below is a link to our formalised Emergency Procedure.